ColvirProduct Support Service Manager

Brief job description:
  • Management of Colvir product support service
  • Development and implementation of product support process methodologies
  • Development, implementation and compliance tracking of customer SLA’s
  • Immersion and participation in resolution of critical product-related issues that may arise in the course of product use
  • Service structure optimization in line with increases in the business scope and customer numbers
  • Business process automation
What we expect to see in our candidates:
  • A significant body of experience in setting up and managing a support service to address sophisticated products;
  • An in-depth understanding of banking;
  • A technical background;
  • An understanding of corporate information system architectures, an understanding of principles underlying collaborative development of products that require labor inputs measured in dozens of man-years;
  • Willingness to immerse oneself in a subject and in a product;
  • English language skills that are adequate to facilitate verbal and written communication with foreign partners and customers;
  • Willingness to travel.
The package that we offer:
  • A competitive salary
  • Experience of working as part of a distributed team
  • Officeworkwithflexiblehours
  • In-house-training
  • Sickness benefit and paid leave
  • Financialsupportinemergencies
  • Corporate discounts for English classes
  • Free access to “Online Doctor” professional medical online consultancy service. 
Work place:

9, Gostinichnaya street, Moscow

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