On March 21, 2019, Yekaterinburg hosted the 16th annual «B+S Banking Technologies» forum dedicated to banking technologies, key banking trends, experience of advanced banking institutions and solution developers. Colvir Software Solutions delegate was Igor Lebedev, sales representative for Russia.
The following topics were reviewed within the forum agenda scope:
- Key trends in the digital banking services ecosystem
- Customer services development: impact of new services on bank profitability
- Automating interaction between banks and Government
- Ensuring security: up-to-date solutions to comply with current regulatory requirements
- Intelligent assistants for customer interaction
- Particular aspects of the labor market in the banking industry
Igor Lebedev, sales representative for Russia:
“In this day and age the user of any gadget may not only select a bank without getting up, but can also become a customer of that bank. He / she may also transfer funds from his / her account with one banks to his / her account with another bank, quite easily and at zero cost. This causes borderlines between banks to blur. Under such conditions winners are those banks that can better adapt their internet services to match user behavior. It is obvious that the size of the online user base keeps growing, and this trend will continue.
Actually, a banking product may also be of interest to customers within the context of goods and services they consume. For this reason banks should make more active use of LifeStyle content in their Internet services in order to encourage customers to consume more.
The Urals region is one of few regions in Russia where there is still a concentration of banks that are independent of global banking industry “monsters”, and that are prepared to consider and implement innovative banking sector solutions, and that makes Colvir Software Solutions experts and other professionals very happy”.
Experts attending the forum described as the general banking industry trends for 2019 further usability improvements, diverse integrations and collaboration with other services, as well as digitization of the banking industry as a whole. The forum was attended by over 500 representatives of the banking sector, IT companies, government agencies, and companies of the real economy sector.